What is a network of repair facilities established by an insurance company called?

The term that describes a network of repair facilities established by an insurance company is a direct repair program. This program is designed to streamline the process of vehicle repairs for policyholders by creating a preferred list of repair shops that meet specific standards set by the insurer.

Engaging in a direct repair program allows insurance companies to manage claims more efficiently, as they can negotiate lower rates with participating repair shops. Additionally, these programs often ensure that the quality of repairs meets the insurer's guidelines, providing policyholders with peace of mind. The convenience of having a designated network also encourages quicker turnaround times for vehicle repairs, as the insurance company may prioritize these relationships to facilitate smoother communication between the insurer and the repair shops.

In contrast, while terms such as "repair network," "insurance repair system," and "service center agreement" might evoke similar concepts, they do not specifically capture the structured relationship and operational framework that characterizes a direct repair program.