Upon being notified of a claim, within how many days must the insurer acknowledge receipt in writing?

In New York, insurers are required to acknowledge receipt of a claim in writing within 15 business days from the date they receive the claim. This regulation is established to ensure prompt communication between the insurance company and the policyholder, helping to facilitate the claims process efficiently. A timely acknowledgment allows the claimant to understand that their claim is being processed and keeps the lines of communication open for any further inquiries or documentation that may be needed.

The timeframe specified is part of regulatory guidelines intended to protect consumers and ensure that they are not left in the dark about the status of their claims. The legal framework necessitates this acknowledgment as a way of maintaining accountability on the part of the insurer, ultimately benefiting the insured by promoting transparency and timeliness in handling claims.